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Part 2 of 3: What to Say to Families After Miscarriage, Stillbirth, or Infant Death
Every week, we deliver evidence-based strategies for modern perinatal bereavement care. Written by Jay CRNA, MS, specializing in obstetrical anesthesia, and Trina, a bereavement expert, both who have experienced loss.

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In Today’s Issue:
🔗 The best resources I found this week
📖 Deep dive: Part 2 of 3: The Hard Conversations - Real Situations You'll Face
🩷 Self-care moment
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🔗 The Best Resources I Found This Week
🌍 Newly released multilingual bereavement resources to give to your loss parents. It guides them in the early days of their grief journey in their preferred language. (Gemma’s Hope)

For the next three weeks, we’ll be covering a 3-part series, “What to Say to Families After Miscarriage, Stillbirth, or Infant Death”.
✅ Part 1: The Moments That Matter Most - Getting the Basics Right (read here)
Part 2: The Hard Conversations - Real Situations You'll Face
Part 3: The Follow-Through - Preparing for Discharge and Follow-Up Care (next week)
📖 Deep Dive
Part 2: The Hard Conversations - Real Situations You'll Face
Last week, we covered the basics of getting those first crucial moments right. Today, we're diving into the messy, complicated situations that don't have neat scripts - the moments that keep you up at night wondering if you said the right thing.
These are real experiences from nurses in our community - a combination of stories from nurses supporting families through stillbirth and experiences they've had navigating their own grief while caring for others. Let's talk through the hard stuff together.
When Emotions Hit You Unexpectedly
"I thought I had my emotions under control, but during my shift yesterday, I felt this wave of sadness, anxiety, and anger come out of nowhere while caring for a family after their baby died. How do I handle these emotional triggers when they surface during patient care?"
This is completely normal, and you're not alone. Research shows that healthcare providers experience grief remarkably similar to the families they serve - sadness, helplessness, and often questioning their own competence. Studies reveal that 84% of nurses report emotional responses including sadness, anxiety, and guilt when caring for families during stillbirth.
What's happening neurologically is that witnessing traumatic events activates the same stress response systems as if you experienced them yourself. Dr. Papadatou's Model of Health Professionals' Grieving Process explains that professional grief differs from personal grief because it's anticipated daily and often "hidden in private shadows".
Immediate strategies when emotions surface:
Take three deep breaths and ground yourself in your role as a caregiver
Remember that showing appropriate emotion demonstrates your humanity, not weakness
Use the "curtain" technique - acknowledge your feelings while keeping the focus on the patient.
Step away for a moment if possible to collect yourself
Have a designated support person for yourself
When You Need to Compartmentalize But It Doesn't Work
"Everyone talks about compartmentalizing during a shift, but I find my grief bubbling up later. I'll be fine at work, then cry in my car or can't sleep. Is this normal?"
Research confirms this is a universal experience among healthcare workers. Multiple studies identify "compartmentalization" as a primary coping mechanism, with nurses describing "boxing or curtaining off" their feelings to maintain professional composure. However, this emotional suppression often backfires.
A study of critical care nurses found that compartmentalization helps during the shift but often leads to delayed emotional responses. Nurses report crying in their cars, having trouble sleeping, or feeling emotionally depleted after work. As one study participant noted: "You'd be an emotional wreck if you let it bother you or affect you all the time".
Why delayed grief happens:
Professional culture pressures emotional suppression
Cumulative exposure to multiple deaths without processing time
The brain's natural stress response doesn't disappear just because you're "professional"
Healthier approaches:
Allow brief emotional acknowledgment during your shift when safe to do so
Create transition rituals between work and home
We have more reading on this topic here: How do I cope after a demise? A Nurse's Guide to Coping with Infant Death
The Minefield Question: "How Many Children Do You Have?"
"A patient asked me how many children I have, and I froze. I have two living children and one who died. I didn't know what to say and felt terrible afterward."
This question haunts many nurses who have experienced their own infant or child death. Research shows there's no single "right" approach - what matters is honoring your own boundaries and recognizing that your answer can change day by day.
Common approaches nurses use:
Some prefer to say: "I have four kids, three living"
Protect emotional bandwidth: Only mention living children
Gentle redirect: "I have children. Tell me about yours"
Honest boundary: "That's a tough question for me that’s hard to talk about right now.”
Studies show that nurses feel guilt regardless of their choice - guilt for not mentioning their baby who died, or guilt for mentioning them and worrying it might bring heaviness to the family. Your boundaries are valid, and protecting your emotional health is essential for longevity in this work.
More reading on this topic here: The Realities of Caring for IUFD When You’ve Experienced Your Own Loss
Presenting Memory-Making Options Without Falling Apart
"I know how important photographs and keepsakes are, but I struggle to present these options confidently when I'm feeling emotional myself. How do I offer these meaningfully?"
Research by Kingdon et al. shows that how we present memory-making options dramatically influences both parents' decisions and their later feelings about the experience. When healthcare providers approach these opportunities with confidence, parents are more likely to participate and later report positive associations.
The evidence is clear: parents who initially say no to photographs often deeply regret this decision later. Studies show that professional bereavement photography significantly aids families' grieving process by providing lasting, dignified images.
Confident presentation strategies:
Approach memory-making as a natural part of care, not an uncomfortable add-on
Use phrases like "Many families find it helpful to..." rather than tentative language
Acknowledge that it might feel overwhelming now, but they can decide later
Create multiple sets of keepsakes in case parents are separated
Remember: Your confidence in presenting these options directly impacts how families experience this crucial decision.
Finding Time for Debriefing (When There Is No Time)
"After a particularly difficult stillbirth case, I know we need to debrief as a team, but our unit is so busy. How do we make space for processing when there's no time?"
This is one of the most significant gaps in healthcare - research shows that only half of hospitals have standard debriefings after perinatal events. Yet studies consistently demonstrate that structured debriefing significantly reduces secondary traumatic stress and improves team resilience.
Evidence-based debriefing approaches:
Immediate huddle: 5-minute team check-in before shift change
24-72 hour structured debrief: More formal processing once emotions settle
Peer support pairs: Buddy system for one-on-one processing
Written reflections: When verbal debriefing isn't possible
A comprehensive study found that nurses who received structured debriefing support showed significant improvement in mental and emotional outcomes. Even 30 minutes of group processing can dramatically reduce anxiety and depression levels.
When Your Psychological Stress Feels Too Similar to Theirs
"Sometimes I feel like I'm experiencing the same grief as the families I'm caring for. Is this normal, and how do I maintain appropriate boundaries?"
You're describing secondary traumatic stress, and research confirms this is remarkably common. Studies show that nurses experience grief symptoms remarkably similar to the families they serve. This isn't weakness - it's evidence of your empathy and humanity.
However, when your psychological stress mirrors the families', it can lead to complicated grief, emotional exhaustion, and even leaving the profession. Recent research reveals a concerning finding: nurses with higher confidence in bereavement care actually show increased rates of secondary traumatic stress. As you become more skilled and emotionally invested, you may absorb more of the family's grief.
Maintaining healthy boundaries:
Recognize that your grief is different from theirs - you return to work, they go home forever changed
Use the "professional grief" framework - this is anticipated as part of your chosen work
Implement the curtain technique for emotional protection during patient care
Seek specialized support designed for healthcare providers experiencing secondary trauma
When You Feel Emotionally Overwhelmed and Unprepared
"I'm a new nurse and had my first stillbirth case last week. I felt completely unprepared and overwhelmed. Everyone says it never gets easier, but does it get more manageable?"
Research consistently shows that early career nurses are particularly vulnerable to death anxiety and grief responses. A study of hundreds of nurses found that younger nurses under 30 experience higher levels of grief and death anxiety. You're not failing - you're human.
The truth about experience: It doesn't get easier, but you develop better coping strategies and confidence in your ability to help families. Veteran nurses report that each loss still affects them, but they've learned to process grief more effectively.
Building resilience as a new nurse:
Seek formal death education and bereavement training
Find a mentor who can guide you through difficult cases
Remember that feeling unprepared is normal - even experienced nurses feel this way
Focus on presence over perfection - families remember your caring, not your expertise
More reading on this topic here: 4 Truths Every L&D Nurse Should Know about Fetal Demise
Finding the Right Words in the Moment
"My biggest challenge is knowing what to say in real-time. I freeze up and worry I'm saying the wrong thing."
In our recent survey, 31 out of 216 nurses identified this as their biggest challenge - knowing what to say or finding the right words when caring for families after stillbirth. You're in the majority, not the minority.
Research shows that your presence often matters more than having perfect words. Studies of bereaved parents reveal they may not remember your exact words, but they always remember how you made them feel.
Evidence-based communication strategies:
Use clear, direct language: "I am so sorry your baby has died"
Follow the family's lead with language and the baby's name
Remember that silence is often more healing than searching for words
Simple phrases work: "I wish things were different," "I'm here with you"
More reading on this topic here: Finding the Right Words—What to Say (and Not Say) to Families After Stillbirth or Miscarriage
When You Know They Already Know
"Most families arrive already knowing their baby has died, but I still struggle with how to approach them differently than families who find out here."
You're absolutely right - research shows 84-90% of families already know before arriving at the hospital. This requires a completely different communication approach than breaking devastating news.
For families who already know:
Shift from "breaking news" to acknowledging their reality
Validate their experience: "I can only imagine how difficult this has been"
Focus on what happens next rather than the diagnosis
Use their baby's name if they've shared it
Ask what they need rather than assuming
Your role becomes:
Companion rather than messenger
Guide through the process rather than breaker of news
Validator of their parenthood and grief
Handling Hard Questions: "Why Did This Happen?"
"Parents keep asking me why their baby died, and I never know what to say. How do I respond when there are no answers?"
This is one of the most challenging questions because 25-60% of stillbirths remain unexplained even after thorough investigation. The research shows that the unexplained nature of many cases adds to emotional trauma regardless of when the diagnosis is made.
Evidence-based responses:
Acknowledge the question's importance: "That's such an important question"
Be honest about uncertainty: "I know how much you need answers. Sometimes we don't have them, and that makes this even harder"
Avoid false reassurances when you're uncertain about outcomes
Offer to connect them with their doctor for medical explanations
Validate their need for answers while acknowledging the limits of what you know
👉 Remember: Your role isn't to have all the answers - it's to support them through not having them.
Navigating Unhelpful Family Members
"Sometimes family members make everything harder for grieving parents - they minimize the situation, give unwanted advice, or try to take control. How do I handle this?"
Research shows this is incredibly common. Family members may unintentionally minimize the experience, offer unhelpful advice, or pressure parents to "move on" too quickly. Studies indicate that poor social support is strongly associated with complicated grief reactions.
Evidence-based strategies:
Set clear boundaries: Support parents in communicating their needs to family
Advocate for the parents: Gently redirect conversations that aren't helpful
Normalize diverse grief responses: Remind families that everyone grieves differently
Facilitate family meetings: Help parents share their needs before visitors arrive
Provide education: Offer resources to visitors about supportive behaviors
More reading on this topic here: Family in the Room: Tips for When Support Isn't So Supportive
Supporting Different Grief Responses
"I see parents and family members grieving so differently - some are quiet, others are angry, some want to talk constantly. How do I support such different responses?"
Research consistently shows that grief responses vary dramatically between individuals and cultures. There's no "right" way to grieve, and expecting uniformity causes additional pain.
Evidence-based approach:
Follow each person's lead rather than expecting consistency
Validate all emotional responses as normal
Ask what each person needs rather than assuming
Respect cultural and spiritual preferences without imposing your beliefs
Remember that the same person may grieve differently from day to day
When someone responds with anger: "It's okay to feel whatever you're feeling. I'm here with you"
When someone is silent: Offer presence without pressure to talk
When someone wants to talk: Listen actively and let them lead the conversation
This week, we discussed the importance of getting foundational communication right in those initial moments. Next week in Part 3, we'll explore The Follow-Through - Preparing for Discharge and Follow-Up Care.
👋 That’s a Wrap!
Before you go: Here are ways we can help your hospital
We offer bereavement boxes to give as gifts to those who leave the hospital after a miscarriage, stillborn, or infant death. Reply to this email “Sample” to get a free sample sent to your hospital.

What we prioritize:
Tools for hospitals to create a bereavement experience for families to begin their grief journey
Educating nurses with modern bereavement standards and continuing education.
Helping hospitals build a foundation of trust and support, so bereaved families feel seen and cared for—now and in the years to come.
These boxes were born out of our own personal losses, including Jay’s (CEO) 15 years of experience working in labor and delivery as a CRNA and witnessing time and again how the hospital experience can profoundly shape a family’s grief journey, for better or for worse.
Until next week,
Trina and Jay
Co-founders of Forget Me Not

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